Episode 07 · Episode overview · Coming soon
Culture Is Too Important to Leave to Employees
An important conversation about corporate culture with somebody who has ensured employees cannot interfere with its definition.
The Unbillable Podcasts ·
In this episode, we discuss whether a law firm's culture is something employees experience or something the partnership gets to define. We're joined by Roland Whitford, Partner and Chair of Human Culture Oversight at Bletchley Frost, to explore the firm's AI Culture Director, FELICITY, which was trained on years of partner speeches, values statements and retreat presentations rather than the inconvenient accounts of employees.
We look at what happens when staff feedback is treated as a communications problem, how a complaint about workload becomes an opportunity to explain the workload more positively, and why management believes culture surveys work best without too much lived experience. Roland explains how FELICITY can confidently report excellent psychological safety, even when the people supposedly enjoying it have not been consulted.
Guest: Roland Whitford, Partner and Chair of Human Culture Oversight, Bletchley Frost
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