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The UnbillableThe Unbillable

The Brief · Issue 004 · 25 Sep 2026

The money has gone. The benefits are pending.

ROI deferred, a flooded office back in demand and a diversity panel that sets the bar low.

Return on investment was postponed this week until everyone feels more confident about it. A Miami office flooded a week after staff were told to return to it in full. A late partner explained why death is no reason to reallocate his clients, and Harcourt Blythe launched its inclusion strategy from a deliberately modest starting point.

A printed returns chart on a dark desk with a sticky note reading 'ROI: TBC'

Lead story · Satirical commentary

ROI Tracker Deferred Pending More Confidence

The money has definitely gone. It is the benefits that require a more nuanced approach.

Beatrice Vale

Highlights

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What is the longest your firm has kept a client relationship green after the client stopped calling? Answers to the contact page, please, rounded up as usual.

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